Registration

MEMBERSHIP REGISTRATION

Reg<space>Member ID No/Pin/FirstName/FullMiddleName/LastName/UplineIdNo/Birthdate/Gender/Address/City/Province/Mobile No

Example:
Reg 11111-23/FERN123/Juan/Pedro/Dela Cruz/44444-56/9-20-1983/M/99 Esteban St Brgy San Andres /Mandaluyong City/NCR/09178612933

Regext<space>MemberID/Pin/Upline/EXT

Example:
Regext 11111-23/FERN123/11111-45/EXT

Regduo<space>MemberID1-PIN1,MemberID2-PIN2/FirstName/FullMiddleName/LastName/UplineIdNo/Birthdate/Gender/Address/City/Province/MobileNo(Optional

Example:
Regduo S111123-FERN123,S111124-FERN456/Juan/Pedro/Dela Cruz/44444-56/9-20-1983/M/99 Esteban St Brgy San Andres /Mandaluyong City/NCR/09178612933

Note:
This will work on old DUO MemberID, ID with "-D1" should be register using REG Command

RE-Order / Liquidation

MEMBERSHIP LIQUIDATION For stockist only

MS<space>Stockist ID No/PIN/Document No(PR/SO)/AUTO/Product Code-Qty,Product Code-Qty

Example:
MS 11111-23/FERN123/P1945/AUTO/FC-3,FNKP-1 or
MS 11111-23/FERN123/P1945/AUTO/BPFC

MEMBERSHIP LIQUIDATION for Extension Memberships For stockists only

MS<space>Stockist ID No/PIN/Document No(PR/SO)/Card ID#/PrimaryID#/EXT

Example:
MS 11111-23/FERN/P1945/654321/EXT

RE-ORDER TRANSACTION

RO<space>Stockist ID No/Pin/Document No(PR/SO)/Member ID No/Product Code-Qty,Product Code-Qty

Example:
RO 11111-23/FERN123/S1945/654321/FC-2,FS-3

DELETE SMS LIQUIDATION TRANSACTION

DeleteRef<space>Stockist ID No/Pin/Reference No

Example:
Deleteref 11111-23/FERN123/3590124

- Note : Can only be done within 24 hrs.

PIN Number

CREATE PIN

CreatePin<space>Member ID No./Upline ID No/New Pin/Confirm New Pin

Example:
CreatePin 11111-23/11111-24/123456/123456
- Note : For old members without existing pin no. only

CHANGE PIN

Changepin<space>Member ID No/Old Pin/New Pin/Confirm New Pin

Example:
Changepin 11111-23/FERN1234/123456/123456

Upline and Sponsor

CHANGE UPLINE

Example
ChangeUpline 11111-23/FERN1234/11111-24/11111-25/11111-25

- Note : Can only be done within 24 hrs.

CHANGE SPONSOR

Sponsor<space>Member ID No/Pin/Sponsor ID No

Example:
Sponsor 11111-23/FERN/11111-24

- Note : Can only be done within 24 hrs.

Mobile Number

ADDING CELLPHONE NO

Addcell<space>Stockist ID No/Pin/Mobile No

Example:
Addcell 11111-23/FERN1234/091712345678
- Note : Maximum of 5 additional mobile numbers only

CHANGING CELLPHONE NO

ChangeCell<space>Member ID No/Pin/Old Mobile No/New Mobile No/Confirm New Mobile No

Example:
ChangeCell 11111-23/FERN1234/09198345671/09152345123/09152345123

UPDATING CELLPHONE NO

Updatecell<space>Member ID No/Pin/Mobile No(OPTIONAL)

Example:
UpdateCell 11111-23/FERN1234/091712345678

- Note : For members without existing mobile no. only

REGCELL (MOBILE NUMBER TO BE USED ON SMS REGISTRATION)

Regcell<space>Member ID No/Pin/Mobile No

Example:
Regcell 11111-23/FERN1234/091712345678
- Note : Maximum of 2 regcell mobile no. for Stockist and 1 mobile no. for Member

Inquiries

CHECK INVENTORY

INVENTORY<space>Member ID No/PIN

Example:
Inventory 11111-23/FERN1234

CHECK GENEALOGY

Gen<space>Member ID No/Pin

Example:
Gen 11111-23/FERN1234

CHECK LIQUIDATION

Liq<space>Member ID No/Pin/Cut-off date from/Cut-off date to

Example:
Liq 11111-23/FERN1234/3-01-2010/3-31-2010

CHECK MAINTENANCE

MTCE<space>Member ID No/PIN/Cut-off date

Example:
MTCE 11111-23/FERN1234/3-31-2010

CHECK COMMISSION

Comm<space>Member ID No/Pin/Cut-off date

Example:
Comm 11111-23/FERN/1-30-2007

CHECK ID NO

CheckID<space>Member ID No/Pin/Member ID

Example:
CheckID 11111-23/FERN1234/654321

BENEFICIARY

Example:
CheckID 11111-23/FERN1234/654321

Ben<space>Member ID No./Pin/Beneficiary Fullname

Example:
Ben 11111-23/FERN/Juan Dela Cruz

TIN

TIN<space>Member ID No/Pin/TIN No

Example:
TIN 11111-23/FERN1234/1111-11111-11

DEPOSIT

Dep<space>Member ID No/Full Name/Amount Deposited/Bank or Branch Code/Date of Deposit/Time of deposit/Product Code-Quantity/P or S

Example:
Dep 000000-001/Juan Dela Cruz/60000/bdo tektite/03-13-2008/1:00 pm/FC-120/P or S (Pick-up or Ship-out)

CHANGE ADDRESS

Changeaddress<space>Member ID No/Pin/New Address/New City/New Province

Example:
Changeaddress 11111-23/FERN1234/16 Jose Abad Santos St/Tanay/Rizal

SMS Gateway Numbers

GLOBE 09178612935
  09178612939
  09175710835
SMART 09391524741
  09209043195
  09209043197
  09285250772
SUNCELLULAR 09228669601
  09228669602
  09228669651

SMS HOTLINES (24/7)

GLOBE 09178612933
SMART 09209043196
SUNCELLULAR 09228669603
TRUNK LINE 982-3376 loc. 126

Inquiry of Fund

EFUND<space>Member ID/Pin

Example:
EFUND S64855/1234

Creation of Security PIN

CREATESECURITY<space>Member ID/Pin/Security Pin/Confirm Security Pin

Example:
CREATESECURITY S64855/1234/Fern1234/Fern1234

Note:
If a member forgets his/her Security Pin, he/she may request the FERN main office to reset his/her security pin.
Our system will then send a temporary pin to the member which must be changed immediately.

Change Security PIN

CHANGESECURITY<space>Member ID/Pin/Old Security Pin/New Security Pin/Confirm New Security Pin

Example:
CHANGESECURITY S64855/1234/Fern5678/Fern1234/Fern1234

Purchase thru FERN Wallet

EBUY<space>Member ID/Pin/Security Pin/Member ID to Purchase (mandatory)/P or S/Product Code– Qty/ADD

Example:
EBUY S64855/1234/Fern1234/S64855/P or S/FC–1,FS–1,FNK–1/Add (or additional payment)

Note:
P is for Pick up and S is for Ship out
Additional payment to complete their purchase it's either over the counter or thru bank deposit.
Every Product Purchase Command will receive a reference number. Member should reply within 2Hrs after the reference no. was received, otherwise the transaction will be cancelled.

Reference No/Yes to continue the transaction
Reference No/No to cancel the transaction

Example:
123456/Yes

Fund Transfer to other Members

ETRANSFER<space>Member ID/Pin/Security Pin/Recipient Member ID/Amount

Example:
ETRANSFER S54588/1234/Fern1234/S547555/6000

Note:
Every Fund Transfer Command will receive a reference number. Member should reply within 2Hrs after the reference no. was received, otherwise the transaction will be cancelled

Reference No/Yes to continue the transaction
Reference No/No to cancel the transaction

Example:
123456/Yes

Conversion to Cheque or ATM

ATM : ECONVERT<space>Member ID/Pin/Security Pin/Convert to/Amount
CHEQUE : ECONVERT<space>Member ID/Pin/Security Pin/Convert to/Amount/Release Type

Example:
ATM : ECONVERT S54588/1234/Fern1234/CASHCARD/2000
CHECK : ECONVERT S54588/1234/Fern1234/CHK/2000/P or S

P – Pick Up (3 Working days) S – Ship Out (5 Working days)

ATM CONVERSION CODES
Bank Code
UNION BANK EON
BPI ECASH ECASH
BPI ATM BPI-ATM
METROBANK PAYCARD METROBANK
METROBANK ATM MTB-ATM
CASHCARD CASHCARD

Note:
All conversions will be final the day after the conversion was made
Member must have an ATM account registered to FERN for particular conversion type selected
The cheque will be delivered to your address base on our database, be sure to check and update your address

Cash Card Activation

CASHCARDON<space>Member Id No/Pin/Security Pin/Cashcard No

Example:
CASHCARDON S54588/1234/54656/2564564521234564

Cancellation of Conversion

DELETEREF<space>Member ID/Pin/Ref No

Example:
DELETEREF S54588/1234/355457

Note:
Cancellation can only be done 30 min after the conversion was made

Linking of Accounts

ELINK<space>Member ID/Pin/Member ID to be linked

Example:
ELINK S54588/1234/S54655

Note:
All Elink requests are subject for verification and approval
The member will receive a message from our system when the account is approved

Unlinking of Accounts

DLINK<space>Member ID/Pin/Member ID to unlink

Example:
DLINK S54588/1234/S45322